Refund policy

Contact us before sending anything back so your return reaches the right place.

01 Change of mind
Request an eligible change-of-mind return within 14 days. Items must be unused, complete and in their original packaging. A 15% restocking fee applies. You pay return delivery costs, and the original delivery charge is not refunded.

02 Faults, damage and consumer guarantees
Tell us promptly if your item is faulty or damaged. Photos can help us assess the issue. No restocking fee applies to a remedy under Australian Consumer Law. We will guide you through assessment and any repair, replacement or refund.

03 How to return
Sign in or contact Useful Bit with your order number and product before sending anything back. If a courier collection is arranged, it will be from the delivery address, not a store or warehouse. Approved refunds are returned to the original payment method within 10 business days after the item is received and assessed.

04 Postal returns
Useful Bit Returns
Parcel Locker 83
Brendale QLD 4500

Postal returns only. There is no shop, pickup point or customer service counter at this address.